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Hub 3 Extension Cable

BuzzSuffer
Joining in

on ‎10-09-2024 15:16

I am rearranging the room where the Hub 3 is and wondered if Virgin Media offer extension cables.

I tried talking to the chat option but this just ask d a load of questions that had no relevance.

Any help would be appreciated.

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4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎11-09-2024 14:15

VM will supply a 3m (max) pre-made cable.  Is that enough for you?

If not then you will need a Tech visit to make up a longer one and test and rebalance all power levels etc - there is a £25 charge for that.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BuzzSuffer
Joining in
In response to jbrennand

on ‎12-09-2024 20:35

3m would be enough. Is it a case of phoning them or can you request it online?

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jbrennand
Very Insightful Person
Very Insightful Person
In response to BuzzSuffer

on ‎13-09-2024 15:19

A VM Person should arrive in due course and sort it for you - until then You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Gareth_L
Forum Team
Forum Team
In response to BuzzSuffer

a month ago

Hello BuzzSuffer.

Thanks for your first post and welcome to our community.
We can arrange for an extension cable to be sent out from here. The lengths are either 5m. 10m or 15m. I'm guessing 5m would be ideal for you.
If you still need one sending out, I'll need to send you a private message to pass security first.
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

 

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