Forum Discussion

Moogera's avatar
Moogera
Up to speed
2 years ago
Solved

Hub 3 2.5ghz and 5ghz

Hi does the Hub 3 transmit 2.5ghz and 5 ghz? at the same time? I ask because my phone only works on the 2.5 band yet I noticed last week the Amazon Firestick network settings say it's running on the...
  • carl_pearce's avatar
    carl_pearce
    2 years ago

    Just to clarify it's 2.4 and 5Ghz.

    Yes, one SSID (Network name) is used for both bands.
    Your phone should still connect on the 2.4GHz band, however, in some circumstances you may need to split the bands into two network names in the HUB settings, so you can manually choose the best band to connect to based on the device’s capabilities, distance from HUB, etc.

carl_pearce's avatar
carl_pearce
Superstar
2 years ago

Just to clarify it's 2.4 and 5Ghz.

Yes, one SSID (Network name) is used for both bands.
Your phone should still connect on the 2.4GHz band, however, in some circumstances you may need to split the bands into two network names in the HUB settings, so you can manually choose the best band to connect to based on the device’s capabilities, distance from HUB, etc.

  • Moogera's avatar
    Moogera
    Up to speed
    2 years ago

    Thanks 

  • kf2019new's avatar
    kf2019new
    Joining in
    10 months ago

    How do I do that? I'm new to virgin and can't connect my smart plugs for some reason, they are defender WiFi ones.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      10 months ago

      Log into the Hub and disable the 5Ghz band as a temp measure.  Then try your smart plugs.  Once they connect, you can re-enable the 5Ghz band.