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Hub 3.0 flashing green light on bottom

Andyuk2024
Joining in

3 weeks ago

Me and my gf got back to her home and her virgin media box is flashing green light even after power turned off and back on checked all connections tried to reset it to still flashing green light.

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2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

3 weeks ago - last edited 3 weeks ago

A continually flashing green base light means the hub is unable to lock onto any signal coming through the white coaxial cable. Check the coaxial cable is tight in the back of the hub & then check the service status line for area faults (0800 561 0061). 9 times out of 10 this is a fault on the local network, but it may be a cable failure at the property, or a failed hub.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Daniel_Et
Forum Team
Forum Team

3 weeks ago

Hi @Andyuk2024 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Have you tried following the advice provided by @nodrogd? If so, has the problem now been resolved?

You can also check your service status by clicking here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

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