Hub 3.0 - Flashing Green Arrows

[toredd]

Hi,

My hub 3.0 has the green WiFi logo solid, the light at the bottom is solid green but the arrows are flashing green.

I have tried all the troubleshooting steps and nothing is working, so have booked a tech in.

Question I have: based on the symbols, would it work if I put it into Modem mode and connected up to another router? Was thinking of buying one anyway, but was thinking could grab one tomorrow if this would allow me to connect to the WIFI lol.

[nodrogd]

This is an issue with the incoming signal, & is likely an area fault. Give the service status line a call on 0800 561 0061, & this should tell you if there are any issues on the network in your area.

Flashing green arrows is no communication with the CMTS at the headend. The green base light means only a single downstream channel is locked.

If there are no area faults then it could be your hub is faulty.

The fault is on the incoming side, so your using your own router won’t fix it.

[unisoft]

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@toredd wrote:

Hi,

My hub 3.0 has the green WiFi logo solid, the light at the bottom is solid green but the arrows are flashing green.

I have tried all the troubleshooting steps and nothing is working, so have booked a tech in.

Question I have: based on the symbols, would it work if I put it into Modem mode and connected up to another router? Was thinking of buying one anyway, but was thinking could grab one tomorrow if this would allow me to connect to the WIFI lol.

---

Lights are explained on this page:

https://www.virginmedia.com/help/how-to/broadband/hub-lights

Sounds like yours is trying to start up and negotiate an internet connection, but can't so modem mode would not help. I can't see a specific on that page for your description as the nearest is a flashing bottom green light not solid as you describe with the other light status. If it does not fix itself within 20 minutes then it's not a software update being applied. A solid bottom green light is usually if WPS was activated and that disappears after 5 minutes.

[nodrogd]

In the startup sequence the base light should go through the following sequence:

1) Flashing white - self test.

2) Flashing green - ranging RF channels for primary downstream.

3) Solid green - primary downstream channel locked, awaiting response from CMTS.

4) Solid white - upstream channels established & remaining downstream channels locked.

[Matthew_ML]

Hey toredd, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.

Did any of the advice help at all?

How has it been over the last days still flashing green?