Forum Discussion

Jaystation99's avatar
Jaystation99
Joining in
7 months ago

How to order more pods

I am in new home. WiFi great downstairs but 2 floors up flakey. 

called help people. Said I have an area network issue in Ealing . That does not explain why download speed is amazing but won’t work on top floor.

sounds like I may have been given wrong info and I am just being delayed in getting 2 more pods for each floor.

please can someone help me?

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    7 months ago

    Perhaps start by reading this:

    https://community.virginmedia.com/t5/Networking-and-WiFi/UNDERSTANDING-KEY-ASPECTS-OF-WiFi/td-p/3870538

    Then come back to us.  Basically you would need some method for extension of your broadband.   There are several options:

    1. Run an Ethernet cable from your router up to the 1st floor and attach a WiFi access point to propagate to both floors. 
    2. Run Ethernet cables to both floors and stick an access point on each cable.
    3. Install a mesh WiFi system that relays signal from access point to access point
    4. Install Powerline Adaptors, which are a very effective method for WiFi signal propagation through the mains.  I do this and the lowest speed in my house that I get is 70 Mbps due to the nature of an electrical mains circuit.  The adaptor nearest the router gets c. 400 Mbps.
  • Zach_R's avatar
    Zach_R
    Forum Team
    7 months ago

    Hi Jaystation99,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble with the reach of the WiFi/wireless connection in the home. I've checked over things on our systems and I'm unable to detect any faults currently that would explain this.

    You've mentioned that you already have a Pod set up. When did you receive this? Have you set it up in the most optimum spot? It would need to be placed midway between the router and a black spot that you've found via the Connect App for the best results.

    Thanks,
     

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    7 months ago

    If you’ve looked at the sticky post I referenced, you’ll see that there is no “midway between the router and a black spot” except in a linear situation.   Devising a SiFi mesh is artistry!