How to get a WiFi Pod?

[Bounce75]

Good evening,

I joined Virgin Media a week ago with the 350mb volt package with TV & phone.

I get a good connection with my Macbook Air in the room next to my router, but my son struggles to get a decent connection in his bedroom, normally around 20mb.

There has been an issue in the road, but it is nothing to do with my WiFi connection so I phoned Virgin yesterday to try & get a WiFi Pod as I am on the Voly package, but the lady on the phone could not arrange to send me one as her system would not allow it.

My question is how do I actually get a WiFi Pod?

Thanks.

[newapollo]

Hi Bounce75 

The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8  a month.

You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

How to perform the scan and order the wifi pods when using the Connect app.

• Tap Start the scan and then  
• While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
• Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
• When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
• When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

If that doesn't work you can call  0800 064 3850 to order the first one

VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

How do I get a second or third WiFi Pod?

If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab

[Bounce75]

Unfortunately the connect app will not connect to the Hub4, I told the tech about this when he came yesterday & he said it was not very good & often didn't work. I used speedtest.net & it shows 25mb max in that room.

[Bounce75 · Accepted solution]

I have managed to get in touch with someone & order a WiFi pod which should arrive within the next 14 days I was told.

Unfortunately, it doesnt matter how many times I reset my router or delete the connect app it still is refusing to work, it just says cannot find router.