How do I get to customer service? App is rubbish broadband is rubbish I am new and regretting.

[chandrakumar45]

App is rubbish Broadband is rubbish. No signal strength keeps cutting off No sign how to get to contact customer service Telephone helpline is rubbish Too much chatter but no help New to Virgin and regretting Completely at a loss Hope someone can contact me fast I am wondering if I can cancel my whole package.

[Cardiffman282]

Sounds like you are generally having a rubbish time. 

Please try the following (words are mostly user jbrennand's) :

Type 192.168.0.100 in to your browser and enter. Click on Check Router Status. 

Navigate to the “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[Steven_L]

Hi chandrakumar45,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment and trying to speak to our team. Have you tried any of the suggestions from Cardiffman282 to help improve your connection? 

Kind Regards,

Steven_L