Hi, I have the Home Hub 4 with the 1 GB plan and can't seem to get to speak to someone who can help make sense of why I am getting less that 550mb on speed test with nothing else connected, whilst using the Home hub as the modem and router. I was getting similar speeds with my old Asus router and I recently tried a google wifi pro router and it was producing 960mb on the output speed, but had too many restrictions for me to work with such as not being able to choose the 5ghz etc. I thought it was my old Asus router that was the issue so I upgraded to the RT AXE7800 and am still getting the same speeds.
I have the hub 4 set up in modem only mode and the Asus in router mode. With everything else removed I am getting just under 600mb at best. I'm not able to connect to my home hub in modem mode via the Virgin app or Sams speed check to validate anything and the tech support team keep saying everything is fine at our end. They keep trying to give me the wifi extenders like that will solve the router speed issue. I've spent way too much time and money trying to just get it to do what it should, which is run close to 1000mb. I don't particularly want to use the VM hub as the router because I need the features on the Asus router. Any help or suggestions?
Many thanks in advance.
