Help accessing modem mode

[Mangraviti]

I'm sick and tired of this modem and I can't find a straight answer to my question.

I run my Hub 3 in modem mode and I have a proper router to do all my networking and VPN.

The VM Hub is said to be on 192.168.100.1.

My router is on 192.168.100.2. It has a range from 100.1 to 100.254.

How in the name of god can I access the modem?

192.168.100.1 simply won't respond.

And if your answer is to set the Hub to router mode, don't bother answering my question.

Does anyone actually know how to do this?

Thanks in advance

[Sephiroth]

A lot of jumbo-jumbo has been thrown your way which can be ignored.  Which hub do you have?  Some Hubs in modem modes, and earlier Hub 4 firmware, allowed access via 192.168.0.1 as will as 192.168.100.1

Bottom line to all this is that if the hub’s web server is functioning correctly and all the ASUS router defaults are applied, it should all work.  Let us know.

[dinkybluebug]

I have a Hub 5x…. The whole thing is doing my head in…. I’ve managed to get modem mode working once. I’m using a Linksys Mx4200 router with it.  Couldnt access the Virgin hub, either directly on 192.168.100.1 or using the advice given above. 

So I reset the hub and started again…. Put modem into modem mode, green steady light…. It wouldn’t pair with my router and no internet connectivity… I tried the same process I used before, over and over…. Just wouldn’t work…

So now… the modem is in normal mode… I’ve turned off WiFi broadcasting… plugged by router in and now everything is working.

I can access my hub on 192.168.0.1. And by router on 192.168.0.1 - all good?

Is there any reason why I need modem only mode?

[Sephiroth]

Your router will be double-NATting (you can google that!).  In short, it retranslates the local IP address issued by the Hub's DHCP server into addresses set for your router's LAN.  No big deal except in certain port forwarding circumstances.  You can set your router into bridge mode if you are happy for the Hub 5x to manage all local IP addresses, but that might scupper existing connections for home management devices.

The Hub 5x still does not implement modem mode properly (see other threads on this topic).  SO what you're doing is reasonable.

[dinkybluebug]

My Hub only reports one device connected though… and that’s my router… no other device has an IP address.

[Sephiroth]

I would expect your router to report connected devices - this due to NAT.  If you set the router into bridge mode, then I expect the Hub to report connected devices.  Keep us posted, please.

[dinkybluebug]

The issue is that if I turn on bridge/modem mode, then I can’t connect into the hub to check anything. I can’t access it through this magic address 192.168.100.1

At the moment my hub only shows one device (my router) - my router shows 30 ish connected devices.  No other device is directly connected to my hub.

Modem mode is so bad my biggest issue is that there’s a power cut, or something, everything reboots, because it wasn’t connected in the right order then it wont work and at that very moment that I need internet, I can’t get it to work.

Its just too temperamental

[Sephiroth]

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@dinkybluebug wrote:

The issue is that if I turn on bridge/modem mode, then I can’t connect into the hub to check anything. I can’t access it through this magic address 192.168.100.1

<SNIP>

I hope you mean bridge mode in your router.  In theory, when you are in bridge mode to the Hub (which remains in its normal mode), any device connected to the Hub (even through your router) should be able to call on 192.168.0.1.  Even more significant, I'd a expect a wired device connected directly to the Hub to be able to access the settings page via 192.168.0.1.

So, can we have an unambiguous description of what's connected to what, how it's connected and what you are trying from where?

In this situation, don't expect any of the VM bods to be able to help you - none of them!

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[dinkybluebug]

You’ve lost me - why would I want my router to be in Bridge mode. This would surpress Wi-Fi and dns and all the things I need in my network. 

the setup I’m trying to aim for is to use all the functionality of my Linksys router. 
either by successfully turning on modem only mode on my hub. 

or by not using modem only mode (because I can’t get it to set up) and then operating it normally with some amended settings to prevent issues and conflicts 

[Sephiroth]

Yes - I did earlier point out the disadvantage of putting your router into bridge mode.  So, in your present situation, you can only use your router with the Hub in double-NAT operation.  As you've already described, the Hub only sees your router for reporting purposes; your router translates the single IP address from your Hub into a local IP address (e.g. 192.168.1.17) and back again when sending something out.

To get into the Hub's settings, if you can't do it from a device connected to the Hub, you should be able to do it by connecting directly to the Hub - either wired or through its WiFi SSID.

What specific "conflicts" worry you?

[dinkybluebug]

No particular conflicts worry me - other than when you google double NATting - there are many posts saying this should be avoided. Everything seemed to work in this setup

to be honest the only reason I’m here is because I wanted to use a custom DNS server address and couldn’t change that using the virgin hub - so have opted for a seperate router. 

im just trying modem only mode again. Still won’t setup - despite following the instructions step by step. 

even when it was set up correct before - I couldn’t access the hubs setting page. Either by wifi through the router - or by Ethernet to the hub.