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Hello, I recently to join fibre but my Hub5 package was missing the power supply.

Jaydenhim
Joining in

on ‎20-03-2024 19:21

Hello, I recently to join fibre but my Hub5 package was missing the power supply.

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎20-03-2024 22:42

Call the Pre-installation and delivery team on 0800 052 1734 and see if they can help


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Molly_T
Forum Team
Forum Team

on ‎21-03-2024 08:48

Hi Jaydenhim 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear about the missing power supply after joining our services! We would need to arrange getting one of these sent out to you via PM - after confirming a few bits of account information. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly
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