Forum Discussion

Westy90's avatar
Westy90
Joining in
9 months ago
Solved

Package upgrade gone missing

Hi, im seeing if someone could look into my upgrade.

It's been a week, I accepted a broadband upgrade online and have the contract offer but nothing is showing in my orders. 

I contacted Virgin on WhatsApp but all they did was offere the same thing but 3x the price.

Any help would be appreciated 

Thanks

  • Hi Westy90 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further

     

  • Hi Westy90 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further

     

  • AnsteySteve's avatar
    AnsteySteve
    On our wavelength

    I have the same problem and have only just posted something similar on this forum. As ever getting any resolution from Virgin seems to be unnecessarily difficult to do ☹️