Having Issues with my WiFi connection

[jenkelly]

Hi, did you manage to get a hub 5?

I also have 1 gig broadband and have hub 4, the bed room is about 7 meters away from the hub and I can’t get a signal. 
I live in a new build flat so not thick walls, surly I should be getting a signal being not that far from the hub?  
how do I go about getting the new hub 5?

apparently the signal is much better?

either that or I will just cancel and head over to sky. 

[jbrennand]

Its not just about wall thickness.  E.g....If they are made of Victorian red bricks - then these are very "iron rich" and make a good Faraday cage to attenuate wifi signals - as do modern thin plasterboard walls lined with aluminium backed insulation !

If those (or something else) is affecting your signal, then a Hub5 wont help.  You need to improve the wifi signal in the property. 

Do you qualify for free VM "Wifi Pods" - if so - get one and try it first.

[Beth_G]

Hi jenkelly

Welcome back to the Community Forums.

I'm sorry to hear you're having some issues with your WiFi connection.

Whilst your WiFi connection from our end looks OK, I can see that your downstream power levels are out of spec, which will be causing connectivity and speed issues. I'll need to book in a home engineer visit for you so this issue can be fixed 😊

I've sent you a private message so I can arrange this with you.