HUB3 red LED on ?

[Lesp1964]

What does it mean when the red led light is showing ?

[Gareth_L]

Hello Lesp1964.

Thanks for your first post and welcome to our community.

Sorry to hear about the red light on your hub.

This would indicate the hub will need replacing by an engineer.

We are able to run some back end checks from here and can see that there's an appointment raised already.

You can keep track on the appointment through your online account here 

In the meantime can you please make sure the hub is well ventilated and away from any direct source of heat.

Also, would you be able to let us know how the visit goes.

If we can help with anything else please let us know.

Gareth_L

[Lesp1964]

Gareth_L , 

Yep I rang this morning and got an engineer vist for Tuesday afternoon . 😁 

No probs , will post tomorrow after visit .

[Gareth_L]

Hello again.

Thanks for replying, Look forward to the update tomorrow👍

Gareth_L

[Lesp1964]

Hi Gareth_L , 

The engineer has just been , he changed the HUB for a new one and he did also did a  health check  to make sure everything was OK . 😊 

[Robert_P]

Thanks for the update Lesp1964, did this resolve the red LED issue?

[Lesp1964]

Robert_P ,

Yes the engineer installed another router , so everything is OK now . 

[Ayisha_B]

Thanks so much for the update @Lesp1964 

We're glad to hear this.

If you need help with anything else, let us know.