Tried to post my feedback on Qualtric, but gave up as it is rubbish.
The engineer who came to sort out my broadband, after numerous phone calls, was great.
I was about to kick Virgin out, but she rescued the day.
It was Louise 62290.
She set it up and upgraded me as I was not a happy customer.
She also set up the 2 360 remotes which I was sent instead of a new hub!
Customer services needs to get its act together!
