Good broadband connection but Zoom unstable

[robThom01]

I work at home and have a have the M250 broadband package. I often appear to have a good conenction, with high speeds of 90+mb/s when I do a speed test, however at exactly the same time my Zoom connection is terrible, with Zoom showing me messaging that my internet is unstable.

I believe that it is likely to be the same issue as reported in this post - https://community.virginmedia.com/t5/Networking-and-WiFi/Zoom-Connection-Unstable-1Gig/td-p/5420541

where my VM router needs to be replaced (I also have a HUB4).

Can someone contact me to arrange a technician visit and / or a replacement hub please.

[Client62]

Seeing around 90Mb/s on an M250 connection reds like a defective Ethernet cable.

[jpeg1]

Or is it a WIFI connection? 

[robThom01]

I use a mesh wifi, but in order to get a connection in my office (which is in the garden), I have an armoured cat6 network cable that runs from ther house (directly connected to a router) to a mesh point in my office.

[robThom01]

Even if I remove the mesh point in my office, and connect my laptop using direct ethernet cable, then my broadband remains at around 90 mb/s. Testing the VM hub direct its telling me that my connection is around 260 Mb/s though. 

Does that mean my armoured CAT6 cable is dodgy? The cable is about 40 metres long.

[jpeg1]

You need to check the ethernet properties in your laptop, to see whether it is connecting at 100 or 1000 Mb/s

[Adduxi]

So, what is the Mesh system?  Are you using the Hub in modem mode or is your Mesh system in Access Point mode?  Does the mesh have 1Gb ports or is it restricted to 100Mb ports?

[robThom01]

Mesh is Google Wifi. I have just conencted the first Google mesh wifi device directly to the hub via an ethernet cable, and left the hub as is, so actually have a wifi network from both the hub and the mesh network. I guess I could disable the Hub wifi if not needed.

[Client62]

In the current configuration, connect to the VM Hub menu at http://192.168.0.1/
take a look in the Connected devices page,

Is the Ethernet connection to the Google mesh at 100 Mb/s ?

Perhaps the Google mesh has a menu that can show the connection speed to the VM Hub.

[Adduxi]

Just make the SSID and passwords for both the same.  This should help when moving around the property.