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Getting really bad bursts and it's affecting me badly

Sid-Wiz
On our wavelength

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1000008887.png

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I need a engineer bro

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Sid-Wiz 

Have you used the /check-services/   function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

 

You need to repost the BQM pictures with the IP address redacted or they won't be approved by the forum.

You could also a live BQM - On Think Broadband go to your  BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share 

On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Client62
Alessandro Volta

Where does the BQM tell us the events on the graph are between the VM Hub and the VM Street Cabinet ?