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Getting bills after cancelling

Joining in

I cancelled our VM services back in Feb 2024. VM sent me a letter confirming cancellation and a package to send the router back which I did and VM confirmed they received it. I then received a bill labelled final bill sometime in March which was duly taken from my account by direct debit. However the next month I get another bill for a random £21 pounds. When I rang up to understand what this was for I was told I hadn’t passed security and so they can’t talk to me about it even though I used the same answers as I’ve always done when I was a customer, and I need to try again later.

This has now happened 3 times and I’m getting increasingly concerned it’s going to affect my credit score and I can’t even find out what the bill is for! Please could someone help me. 


Forum Team
Forum Team

Hi @Et2 

Thanks for posting and welcome to the community. 

Sorry to hear of the final billing dispute. I'll send you a PM now to assist further.

Forum Team

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