Flashing green arrows on Hub 3

[Wombleang]

Hello - I hope someone can help. 
Heading into week 3 of no WiFi after area issue. This was allegedly rectified today; however, despite checking cables, following links on texts, resetting the Hub 3, trying to connect to the WPS (?) etc I am still left with green flashing arrows, no internet and getting increasingly further behind with work!

if there are any suggestions, I will be eternally grateful! 

[Akua_A]

Hi @Wombleang 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are still having issues with green flashing lights on your hub. We can understand your concern and want to best help. We are sending you a private message to run further tests on your Hub. Please keep an eye out for an envelope at the top right corner of your Forum page. 

Thanks,