on 18-06-2024 11:32
Whenever I try to connect to ATAS (trading platform) I get the following errors:
Unable to check for updates, the server file failed to load.
Error trying to save file: Error downloading "http//updates.overflowtrading.net/v2/platform_beta/wyserver.wys": Unable to connect to remote server.
My wife uses this as her day job and while we have no issues via her mobile hotspot, it refuses to work while connected to my Virgin broadband service. Any ideas on how we can resolve this as we cannot do our day job via our phone network!
Things I've tried: switching to OpenDNS, updating host file and other things within Windows. A tracert command does eventually reach the server but times out a lot on the route via virgin dns servers.
Thanks for any help,
Andrew
on 18-06-2024 11:52
Try switching off Websafe and Childsafe on your VM account
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on 18-06-2024 12:06
Thanks Adduxi,
Unfortunately these are already off and no joy.
Kind Regards,
Andrew
18-06-2024 17:19 - edited 18-06-2024 17:20
Using nslookup updates.overflowtrading.net does not return an IP address. (No A records found)
See below ...
https://www.nslookup.io/domains/updates.overflowtrading.net/dns-records/#google
on 18-06-2024 20:04
Oh dear, I typed the domain wrong. So sorry! should be orderflowtrading.net
Andrew