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Failing to connect to ATAS server

caileus
Tuning in

Whenever I try to connect to ATAS (trading platform) I get the following errors:

Unable to check for updates, the server file failed to load.

Error trying to save file: Error downloading "http//updates.overflowtrading.net/v2/platform_beta/wyserver.wys": Unable to connect to remote server.

My wife uses this as her day job and while we have no issues via her mobile hotspot, it refuses to work while connected to my Virgin broadband service. Any ideas on how we can resolve this as we cannot do our day job via our phone network!

Things I've tried: switching to OpenDNS, updating host file and other things within Windows. A tracert command does eventually reach the server but times out a lot on the route via virgin dns servers.

Thanks for any help,
Andrew

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

Try switching off Websafe and Childsafe on your VM account 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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caileus
Tuning in

Thanks Adduxi,

Unfortunately these are already off and no joy.

Kind Regards,
Andrew

Client62
Legend

Using  nslookup  updates.overflowtrading.net  does not return an IP address.   (No A records found)

See below ...
https://www.nslookup.io/domains/updates.overflowtrading.net/dns-records/#google

Oh dear, I typed the domain wrong. So sorry! should be orderflowtrading.net

Andrew