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PJ73's avatar
PJ73
Tuning in
9 months ago
Solved

Essential work in NE6 4DY NewcastleUponTyne. ..

Hi  I received a Text saying essential work would be done in my area on October 17 today & I might lose my services.. Atm I have no wifi, I haven't rebooted yet as I'm at work.. I was just wonderi...
  • Ilyas_Y's avatar
    Ilyas_Y
    9 months ago

    Hey PJ73 Thanks for reaching out to us on here. 👋🏼

    I'm sorry to hear about the issues with the service you are facing.
    I've had a look and I can't see any area works being done right now so it does look as if the services should be back up and running.

    May I ask how the services are today?
    Let us know and we can follow up from there.

    Kind regards,
    Ilyas.

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
9 months ago

Hey PJ73 Thanks for reaching out to us on here. 👋🏼

I'm sorry to hear about the issues with the service you are facing.
I've had a look and I can't see any area works being done right now so it does look as if the services should be back up and running.

May I ask how the services are today?
Let us know and we can follow up from there.

Kind regards,
Ilyas.

  • PJ73's avatar
    PJ73
    Tuning in
    9 months ago

    Thanx for replying 

    Yeah I received a Text from Virgin saying Essential work would be done in my Area on the 17th October & I might lose all services until complete..

    I rebooted my Hub 3 when I got in from work & everything was up & running again..

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      9 months ago

      Thank you as well for replying PJ73.

      Essential work would always be upgrades/repairs to our network. Where possible we do update customers beforehand and try to complete the work when we know most people will be offline.

      The main thing is your back online now.

      Gareth_L