Essential work in NE6 4DY NewcastleUponTyne. ..

[PJ73]

Hi 

I received a Text saying essential work would be done in my area on October 17 today & I might lose my services..

Atm I have no wifi, I haven't rebooted yet as I'm at work..

I was just wondering is this Essential work completed yet?

Thanx..

[jbrennand]

Call the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Ilyas_Y · Accepted solution]

Hey @PJ73 Thanks for reaching out to us on here. 👋🏼

I'm sorry to hear about the issues with the service you are facing.
I've had a look and I can't see any area works being done right now so it does look as if the services should be back up and running.

May I ask how the services are today?
Let us know and we can follow up from there.

Kind regards,
Ilyas.

[PJ73]

Thanx for replying 

Yeah I received a Text from Virgin saying Essential work would be done in my Area on the 17th October & I might lose all services until complete..

I rebooted my Hub 3 when I got in from work & everything was up & running again..

[Gareth_L]

Thank you as well for replying PJ73.

Essential work would always be upgrades/repairs to our network. Where possible we do update customers beforehand and try to complete the work when we know most people will be offline.

The main thing is your back online now.

Gareth_L