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Error code tvq-pb-101 (5.2.15)

glass_of_wine
Joining in

Hello!

 

Hopefully someone can help. Seems like it's a very common problem. My box keeps crashing whilst watching Netflix, giving the error code: tvq-pb-101 (5.2.15)

 

Restarting the box doesn't help. 

 

Any suggestions appreciated!

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4 REPLIES 4

Cardiffman282
Knows their stuff

See https://help.netflix.com/en/node/100326 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Hi @glass_of_wine 

Welcome back to the community forums

Sorry to hear you're having some issues with Netflix. 

Has the troubleshooting steps in the link @Cardiffman282 has kindly provided helped at all to resolve this?
Do you have any other connection concerns or app issues with the set top box or is it just Netflix?

 

Here to help 🙂
Virgin Media Forums Agent
Carley

Yes, that was the firs thing I looked at. It basically tells you to turn it off and turn it on again.   No, that didn't solve it unfortunately!   And I don't have the time/effort to call Virgin about it.

Dale

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @glass_of_wine
Thank you for your reply, we are sorry to hear you are still having this issue. Does this happen on any other devices, or just your TV box? Are all other apps working okay?

Zoie