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alistairgd's avatar
alistairgd
Up to speed
2 years ago
Solved

Engineer visit for no internet with new hub 5?

I tried installing a Hub 5 today but get no internet with it. After connecting there was a blue flashing light for a few minutes, then a solid white light, but after several more minutes still no in...
  • carl_pearce's avatar
    carl_pearce
    2 years ago

    You'll probably need to contact VM as you should replace the HUB within a certain amount of time of receiving.

alistairgd's avatar
alistairgd
Up to speed
2 years ago
carl_pearce wrote:

Have you tried the activation number 0800 953 9500.

Your old HUB should no longer work if the new HUB has been activated.

EDIT: Have you had the HUB 5 for over 6 months without using it (Based on your previous threads)?

Yes, I'm just getting round to installing it now.

carl_pearce's avatar
carl_pearce
Superstar
2 years ago

You'll probably need to contact VM as you should replace the HUB within a certain amount of time of receiving.

  • alistairgd's avatar
    alistairgd
    Up to speed
    2 years ago

    Ah ok, my bad.

     Thanks. 

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 years ago

      We are not American, bad is an adjective not a noun. You mean "my error".

      • alistairgd's avatar
        alistairgd
        Up to speed
        2 years ago

        No I meant what I said. Look up colloquialism.

        Thanks for the contribution though 🐵

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 years ago

      Hi alistairgd,

      Thank you for your post. I'm sorry to hear about the issue with your service after installing the new hub. 

      Have you been able to get this resolved? If not let us know and we can investigate this.

      ^Martin

      • alistairgd's avatar
        alistairgd
        Up to speed
        2 years ago

        Hi Martin

        Thanks, but no, I have not managed to get time to phone VM and ask if it is a hub activation I need.