Drop cable replacement

[Homeinternet]

HI

Was told I was having a drop cable replaced today, due to fault on my system. 

All they have done is replaced the 1.5m from the house, by connecting a new bit of cable to the old. the joint is under the grass, rapped in tape in the green pipe.

Is this a drop cable replacement or just a bodge at the end of the day?

[goslow]

VM repairs broken cables using a gel-filled plastic box which seals the connectors inside a waterproof gel. The box is often orange in colour in past images on here.

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-Virgin-media-brown-box-installation/td...

VM deems this to be a 'permanent' repair.

Varying degrees of cable repair bodging may take place depending on who exactly VM sends to do the repair, the time they have available and the tools/materials at their disposal.

Connectors wrapped up in tape may last OK for a while but, in the long term, are probably more likely to let water in the a gel box repair.

What has been the effect of the repair on your faulty VM connection? Has it changed anything for the better or not?

[Homeinternet]

There is no gel box, just black tape. A waterproof box would make sense. This is photo of the joint. 

[Ayisha_B]

Hi @Homeinternet 👋

Welcome to our Community Forums and thanks for your post. 

I will pop you a PM now so we can look into this further. 

Thanks!