Does this BQM look right?

[Tom_nock]

New customer on Gig1 (M500 with Volt) and a Hub 5. 

Connected in modem mode originally to a DrayTek 2962 and now an Edgerouter-X.

I originally stated out with M500 and a Hub 3. The BQM for that looked perfect when using the Edgerouter-X.

Does this BQM graph look right with my Hub5? It’s the yellow areas that don’t look right to me - the first earlier part of the graph is with the 2962 and the red areas are where I either rebooted or at around 10am this morning I swapped the 2962 out for the Edgerouter-X.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d11a49b057e580f068fd118ba0ec2fff76...

Speeds are ok, haven’t seen the full 1Gbps on Ethernet yet, more around the 700-800Mbps mark. Upload seems fine and consistent at 105Mbps. I can iPerf to my Raspberry Pi at 940Mbps so my local network seems OK. 

Looking for your thoughts please! Thank you. 

[Tom_nock]

Todays graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/852c2241309b85a4a32b951b381c9762f0...

See if you can spot what time I turned my work laptop on this morning and joined some Teams calls!

Very strange that the graph returns to “normal” when there is light load on it vs no load. 

[Martin_N]

Hi Tom_nock,

Thank you for your post. I'm very sorry to hear about the issue with your broadband service.

I am happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin