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Damaged hub

tattonelectrics
Tuning in

on ‎05-02-2024 14:54

I recently had a contractor in to do some work and they disconnected my virgin media hub whilst I wasn't home. They have damaged the port on the back of the hub leaving me with no internet. 

How do I request a replacement hub?

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1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person

on ‎05-02-2024 16:36

Just call the normal fault line  on 150 (VM line)  or 0345 454 1111 others (national rate) -  to report the issue.   They may charge you £25 for a non-VM-fault call out and Hub swap


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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