DCHP problem on ethernet - brand new Hub 3.0

[Mandpand28]

We recently joined Virgin 2 days ago on M500 with a Hub 3.0. 

Anything that is connected with ethernet will not connect to the internet. Was working fine day one, however now getting error "Can't connect to DCHP servers" on all devices that use ethernet. I've tried multiple ethernet cables, different ports, restarting router etc nothing is working. I'm at my wits end here, was excited for fast broadband but this is disappearing!

Hoping someone here can help as I just spent 1 hour 20 minutes on the phone and got nowhere! Thanks

[Adduxi]

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

[Mandpand28]

I have done this already and it changed nothing, still having the same problem. I will do it once more but I did this exact thing on the phone with an advisor and it didn't fix the problem..

[Adduxi]

If this doesn't solve the problem with your devices, I would suggest trying one port at a time, as it could be a faulty switch in the Hub.  Otherwise complain to VM and ask for a replacement Hub, or at least a tech visit to prove it is not working.

[legacy1]

would a tech visit test the ports? 

[Adduxi]

I'm not suggesting he will, but if it is proved faulty when he is there, as least a replacement will be easy to arrange.  It's a lot easier in person, than trying to explain to someone in CS on the end of a phone ....

[Martin_N]

Hi Mandpand28,

Thank you for your post and welcome to the community. 

I'm very sorry for any issue you're having with the hub. 

Can you confirm if this is still ongoing or whether you need further support?

^Martin