07-09-2024 16:50 - edited 07-09-2024 17:09
I spoke to a technical man at Virgin Media. Because I need to use my home security camera when visiting another country. And 2.4 has a longer range than 5. And because my security camera simply says it doesn't work off 5 GhZ. He advised that I convert my 5 GhZ router to 2.4 this way.
Is this correct?
a) press the Reset button on the bottom of my 5 GhZ router
b) after a short wait, it asks for my Password
c) then it asks if I want 2.4 Ghz or 5 GhZ. I press the 2.4 Ghz option
He says that I go to Settings then to Network and Internet. On my Browser. I "imagine" this is where I am asked whether I want 2.4 or 5. Where a message comes up to that effect.
Is this accurate?
Answered! Go to Answer
09-09-2024 11:23 - edited 09-09-2024 11:27
It's not a CCTV one. Just a small one costing £40. The most basic plug-in-and-play device. It's only plugged into a normal socket. Just like the router is plugged in. This shows you the level we're talking about, and mine is this make. https://www.ezviz.com/uk/product/c2c+1080p/913
09-09-2024 11:31 - edited 09-09-2024 11:31
It's not a CCTV one. Just a small one costing £40. It just shows the room I'm in but nothing else. It's only plugged into a normal socket. Like the router is plugged in. This shows you the plug-in-and-play level we're talking about, and mine is this make. https://www.ezviz.com/uk/product/c2c+1080p/913 It does say only 2.4 GhZ and this is confirmed when I try to reset it.
on 09-09-2024 13:14
We have yet to read how you are trying to connect the camera to the VM Hub 5,
or what happens when you follow that process i.e. a screen shot or photo of the errors etc...
10-09-2024 11:40 - edited 10-09-2024 11:55
If it doesn't work. Then I reset it. As I've done a few more times before when this happened. First off, it says it doesn't connect to the WiFi. Then i try again. Using the reset button again. This time the message is explicit. A tick comes up next to 2.4 GhZ and a cross comes up for 5 Ghz. It couldn't be clearer. This never occurred before (the tick and the cross).
I glanced at a few other posts. My level of technical knowledge is zero aside from knowing how to navigate the internet.
What I wondered Is whether Virgin Media could return my old (2.4) router (or any other 2.4 router) to exchange it for this 5 GwH router they supplied. At my cost, if that's the rule. Where do I find out about this?.
on 10-09-2024 14:57
In the last 10 years Virgin Media have never supplied a single band 2.4 GHz only router.
Remember I'm flying blind here, I don't know if you are looking at an app on a phone or reading the instruction !
A tick next to 2.4GHz sounds promising, can you select that as the option and proceed
to selecting or entering the SSID / Password for the new VM Hub ?
10-09-2024 16:52 - edited 10-09-2024 16:52
You can't get a 2.4Ghz only Router from VM. If you think this is the solution, you will need to buy a simple N300 (2.4Ghz) access point and connect to it. Something like this Buy TP-LINK TL-WA801N WiFi Access Point - N300, Single Band | Currys
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11-09-2024 09:50 - edited 11-09-2024 09:53
Hi Adduxi. Thank you. I'm not a technical person, so I'm nervous of going inside the router. But I may try.
Easier for me. Is to exchange the 5 GhZ router for a 2.4 GhZ router from Virgin Media.
a) Is this allowed?
b) where do I talk to them about this?
Before I came on here, I tried to find out where I go to do this. But got nowhere. I ended up chatting to the bloke who gave me the information that I came here originally to discuss. On the Virgin Media website, I couldn't find swapping routers listed as an option. The same problem when I go on the phone to discuss this.
on 11-09-2024 10:35
With the best will in the world, we are going round in circles. VM do not have a 2.4Ghz only Hub. They all transmit both 2.4 and 5Ghz. You can switch off the 5Ghz entirely, but the Hub or the VM Connect app may switch it back on.
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on 11-09-2024 14:14
Consider posting a screenshot of your Hub's Advanced settings > Wireless Signal page, an example is shown below with active Wi-Fi signal bands highlighted:
NB make sure to review screenshot for personal information and redact it before posting on public forum.
FYI How to Take a Screenshot on Any Phone or Laptop (iPhone, Android, Mac, Windows, Chromebook) | WIRED
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12-09-2024 11:11 - edited 12-09-2024 11:21
Please wait.