Continual disconnections - does this look right in any way?

[daveboulden]

I've been a customer since the Telewest/Blueyonder days and this is the first time I've had such a bad run of connectivity. I think my Hub 4 may be failing. I have checked all connections to my kit internally. I have the Hub 4 in  router mode feeding an Asus RT-AX89X which in turn connects to a the rest of my internal network via an 10Gbit SFP+ connection to a Mikrotik CRS328-24P-4S+. When a disconnection occurs, I have tested running a speed test on my Asus router (being the nearest item connected to the hub) and it times out and won't work until the hub reconnects, leading me to believe the Hub 4 is the culprit of the issues as the postcode-based checker claims there are no issues in my area (ME10 4UT).

I have seen the convention is to set up a BQM, so here's the last 24hrs on the one I set up yesterday:

Does this in any way look normal or point to the Hub 4 being the likely culprit?

[daveboulden]

Thank you for that. I'll have a word with my immediate neighbours and see if they have been seeing the same issues.

[Itzanotheruser]

It doesnt have to be immediate neighbours as one or two of the engineers that came out to me reported the same issue for a house a couple of streets away (distance of about 300-400m as the crow would fly).

[daveboulden]

I did a pin-hole reset last night and it cleared for a little while (12am - 2am), but they have crept back in again albeit with more gaps this time. The large red block is where the hub grabbed a new IP Address while in Router mode after the reset. When I switched back to Modem mode it grabbed the old IP Address again.

[Itzanotheruser]

I am not sure about this, but my understanding of these monitors is that they look at the device at the end of the ip number given when setting them up. If thats right,once you put it into modem mode and it grabbed the old IP number, this is when it was talking to your router and started showing the issues.
My question is, what was it talking to before the modem mode switch that it was happy as it wasnt your router as it had a different ip at that time?

[Sephiroth]

Fair point.. Could the router or policies set in the router (e.g. QOS) be affecting performance?  Earlier BQMs suggest not and I still think it’s a dodgy upstream.

[daveboulden]

I have waited a couple of days before posting again, but it seems to have sorted itself out somehow. Aside from one single incident, my connection has been completely normal for the past 48 hours:

I am pleased to have as Hub 5 now as I am finally getting the full ~1160Mbps on my main PC.

[Akua_A]

Thank you for the update @daveboulden 

We are glad to see that the issue has been resolved. Please continue to monitor this and let us know if you need any further help.

[Itzanotheruser]

Same here, I havent had any issues for a while now (last one being Oct 22nd)
Heres to hoping!