daveboulden
On our wavelength
Joined 11 years ago
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Re: Continual disconnections - does this look right in any way?
I have waited a couple of days before posting again, but it seems to have sorted itself out somehow. Aside from one single incident, my connection has been completely normal for the past 48 hours: I am pleased to have as Hub 5 now as I am finally getting the full ~1160Mbps on my main PC.210Views0likes2CommentsRe: Continual disconnections - does this look right in any way?
I did a pin-hole reset last night and it cleared for a little while (12am - 2am), but they have crept back in again albeit with more gaps this time. The large red block is where the hub grabbed a new IP Address while in Router mode after the reset. When I switched back to Modem mode it grabbed the old IP Address again.321Views0likes2CommentsRe: Continual disconnections - does this look right in any way?
The engineer came promptly this morning and straight away swapped out my Hub 4 for a Hub 5. It has initially been much better for about 5 hours, but just in the last hour, the packet loss is back again: You can clearly see when the hub was swapped out at around 8:30 am. However, at 2:30pm-ish, they seem to be back. Upon checking the network log on the hub, it seems to coincide almost exactly with a "US Profile assignment change" (the rows in bold): Network Log Time Priority Description 24-10-2024 14:55:03 notice GUI Login Status - Login Success from LAN interface 24-10-2024 14:42:01 notice GUI Login Status - Login Success from LAN interface 24-10-2024 14:37:18 notice US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-10-2024 14:32:15 notice US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-10-2024 09:58:19 notice GUI Login Status - Login Success from LAN interface 24-10-2024 09:09:06 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 24-10-2024 09:00:39 notice GUI Login Status - Login Success from LAN interface 24-10-2024 09:00:28 notice GUI Login Status - Login Success from LAN interface 24-10-2024 08:59:37 notice GUI Login Status - Login Success from LAN interface 24-10-2024 08:45:52 notice REGISTRATION COMPLETE - Waiting for Operational status What is a "US Profile assignment change"? It seems to be very linked to the issue I have been experiencing.231Views0likes0CommentsRe: Continual disconnections - does this look right in any way?
Thanks for the suggestion. As it happens, I did actually already do that yesterday and it did briefly give me a slightly more usable connection for about 30 mins or so, but then it was straight back to the heavy packet loss. I have and engineer coming for a visit on Thursday, so hopefully something can be resolved then. I'll post here with any outcome.319Views0likes1CommentRe: Continual disconnections - does this look right in any way?
It's difficult to tell as the connection is up and down every few minutes, so it would have disconnected more than once whilst I was copying and pasting the tables into my reply. Just for completeness, these are the DS 3.1 channel stats: 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 41 192 4K 3736 QAM4096 759 3.1 Downstream channels Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile) 41 Locked 42 4.6 3270713740 4576428Views0likes1CommentRe: Continual disconnections - does this look right in any way?
and upstream: 3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 23600000 43.5 5120 KSym/sec QAM64 11 2 36600000 44.5 5120 KSym/sec QAM64 7 3 30100000 44 5120 KSym/sec QAM64 8 4 43100000 44.8 5120 KSym/sec QAM64 6 5 49600000 44.8 5120 KSym/sec QAM64 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 5 ATDMA 0 0 0 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 12 10.4 49.1 2K QAM128 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12 OFDMA 208 53.4 1 0448Views0likes0Comments