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Constant red power light on Hub 3.0

greyrocker
Joining in

Hi all,

I have a solid red power light on my Hub 3.0. I have followed all the possible steps to rectify this, but nothing that I have found will change it. Wi-fi works with no problem, the house phone (wired to the hub) works ok, TV box connects, but this red light is constantly on. The router is slightly warm on the top, as normal, but even after 4 days unplugged, the light was on again, straight after the reboot. And I've reset it. So none of that has worked. I am now out of ideas. Any suggestions, please?

1 ACCEPTED SOLUTION

Accepted Solutions

Hey @greyrocker,

Thanks for getting back to us, for this then I would like to go about getting a technician booked in for you to come review the Hub in case it needs replacing, for this I will just need some information from you via a private message.

Joe

See where this Helpful Answer was posted

5 REPLIES 5

Carley_S
Forum Team
Forum Team

Hi @greyrocker 

Welcome back to the community forums 

Sorry to hear of your red light concerns on your router. This can sometimes be caused by an LED error rather than any service concerns. We can try and rectify this for you to see if the error resolves itself.
Please can you try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. 

Let us know how you get on after this 60 second reset. 

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi Carley

Everything is reconnected and working fine, but we still have that red power light......🙄

Hey @greyrocker,

Thanks for getting back to us, for this then I would like to go about getting a technician booked in for you to come review the Hub in case it needs replacing, for this I will just need some information from you via a private message.

Joe

Hey @greyrocker,

Thanks for joining me in that private message, if there is anything further we can help with, please do let us know.

Joe

Hi Joe

Will do, many thanks.