We recently had an engineer visit where the engineer concluded everything was fine, but the Hub 4 we had was replaced with a Hub 5. The reason for the visit was due to constant disconnections and loss of service.
Since the Hub 5 was installed it has been much better until the last couple of days where we're losing our connection a lot again. The only way to sort it is turn the hub off, leave for a bit then restart. It then works for a while. I've discovered there is a log in the Hub 5 which provides the table below, the critical items coincide with when the internet is lost, I'm assuming this is the reason and is therefore related.
I've found lots of questions about this, but no real answers, how does this get fixed? The current recorded message says there are no issues in our area, but when I check the service on line, it says there is an issue which is being worked on, check again tomorrow.
ime
Priority
Description
14/12/2023 17:09
warning
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 17:09
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:58
notice
REGISTRATION COMPLETE - Waiting for Operational status
14/12/2023 16:57
warning
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
notice
Honoring MDD; IP provisioning mode = IPv4
14/12/2023 16:57
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
critical
Cable Modem Reboot because of - HW or Power-On Reset
14/12/2023 14:38
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 14:38
critical
Cable Modem Reboot because of - HW or Power-On Reset
14/12/2023 14:02
critical
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:51
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:40
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:39
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:39
critical
Cable Modem Reboot because of - HW or Power-On Reset
13/12/2023 23:16
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 23:16
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 23:16
critical
Cable Modem Reboot because of - HW or Power-On Reset
13/12/2023 07:22
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 07:22
critical
Cable Modem Reboot because of - HW or Power-On Reset
12/12/2023 07:29
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 07:28
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 07:28
critical
Cable Modem Reboot because of - HW or Power-On Reset
12/12/2023 07:26
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 06:09
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:58
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:57
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:57
critical
Cable Modem Reboot because of - HW or Power-On Reset
Is there anyone who can help with this? I check the service update and at the moment it says:
Looks like there’s still an issue with your connection
but there are no known issues in my post code. It said this the other day, then when the 24 hours were up it said it was fixed, but it's not, I can't seem to get a technician to come out until it says this issue isn't fixed after 24 hours!
Thanks for reaching out to us. Apologies that you are having issues with the service in your area. If the service checker 👉Service Status is saying that the outage is now clear, please run the same test again with the Hub in router mode, and all third party Hubs removed and operating off the VM network name and post the results for us to see.
When the graph appears all red like this, it'll either mean that your Hub has been offline for the entire 24 hour log, or your Hub is blocking CMTS ping request which is what's required in order to allow the site to speak with your Hub and present the data on the graph.
We've checked the SamKnows data on our side for the past week and we aren't able to see any issues at all with your connection.
We had and engineer come on Friday who replaced the blue box externally on the house and the connection into the house (the install was an old way of doing it, so now it is the new way?). The engineer had detected some issues when he connected his bit of kit, which were then almost gone when he tested it after the replacement box.
It was all good and we managed 3 days without it going off, then yesterday lunch time it went off and this morning it has just gone off again.
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
notice
REGISTRATION COMPLETE - Waiting for Operational status
02-01-2024 09:49:38
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:38
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
We had and engineer come on Friday who replaced the blue box externally on the house and the connection into the house (the install was an old way of doing it, so now it is the new way?). The engineer had detected some issues when he connected his bit of kit, which were then almost gone when he tested it after the replacement box.
It was all good and we managed 3 days without it going off, then yesterday lunch time it went off and this morning it has just gone off again.
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
notice
REGISTRATION COMPLETE - Waiting for Operational status
02-01-2024 09:49:38
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:38
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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We recently had an engineer visit where the engineer concluded everything was fine, but the Hub 4 we had was replaced with a Hub 5. The reason for the visit was due to constant disconnections and loss of service.
Since the Hub 5 was installed it has been much better until the last couple of days where we're losing our connection a lot again. The only way to sort it is turn the hub off, leave for a bit then restart. It then works for a while. I've discovered there is a log in the Hub 5 which provides the table below, the critical items coincide with when the internet is lost, I'm assuming this is the reason and is therefore related.
I've found lots of questions about this, but no real answers, how does this get fixed? The current recorded message says there are no issues in our area, but when I check the service on line, it says there is an issue which is being worked on, check again tomorrow.
ime
Priority
Description
14/12/2023 17:09
warning
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 17:09
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:58
notice
REGISTRATION COMPLETE - Waiting for Operational status
14/12/2023 16:57
warning
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
notice
Honoring MDD; IP provisioning mode = IPv4
14/12/2023 16:57
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
critical
Cable Modem Reboot because of - HW or Power-On Reset
14/12/2023 14:38
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 14:38
critical
Cable Modem Reboot because of - HW or Power-On Reset
14/12/2023 14:02
critical
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:51
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:40
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:39
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:39
critical
Cable Modem Reboot because of - HW or Power-On Reset
13/12/2023 23:16
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 23:16
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 23:16
critical
Cable Modem Reboot because of - HW or Power-On Reset
13/12/2023 07:22
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 07:22
critical
Cable Modem Reboot because of - HW or Power-On Reset
12/12/2023 07:29
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 07:28
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 07:28
critical
Cable Modem Reboot because of - HW or Power-On Reset
12/12/2023 07:26
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 06:09
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:58
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:57
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:57
critical
Cable Modem Reboot because of - HW or Power-On Reset
","body@stringLength":"7780","rawBody":"
We recently had an engineer visit where the engineer concluded everything was fine, but the Hub 4 we had was replaced with a Hub 5. The reason for the visit was due to constant disconnections and loss of service.
Since the Hub 5 was installed it has been much better until the last couple of days where we're losing our connection a lot again. The only way to sort it is turn the hub off, leave for a bit then restart. It then works for a while. I've discovered there is a log in the Hub 5 which provides the table below, the critical items coincide with when the internet is lost, I'm assuming this is the reason and is therefore related.
I've found lots of questions about this, but no real answers, how does this get fixed? The current recorded message says there are no issues in our area, but when I check the service on line, it says there is an issue which is being worked on, check again tomorrow.
ime
Priority
Description
14/12/2023 17:09
warning
DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 17:09
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:58
notice
REGISTRATION COMPLETE - Waiting for Operational status
14/12/2023 16:57
warning
RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
notice
Honoring MDD; IP provisioning mode = IPv4
14/12/2023 16:57
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 16:57
critical
Cable Modem Reboot because of - HW or Power-On Reset
14/12/2023 14:38
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 14:38
critical
Cable Modem Reboot because of - HW or Power-On Reset
14/12/2023 14:02
critical
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:51
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:40
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:39
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14/12/2023 09:39
critical
Cable Modem Reboot because of - HW or Power-On Reset
13/12/2023 23:16
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 23:16
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 23:16
critical
Cable Modem Reboot because of - HW or Power-On Reset
13/12/2023 07:22
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13/12/2023 07:22
critical
Cable Modem Reboot because of - HW or Power-On Reset
12/12/2023 07:29
critical
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 07:28
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 07:28
critical
Cable Modem Reboot because of - HW or Power-On Reset
12/12/2023 07:26
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 06:09
critical
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:58
critical
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:57
critical
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
12/12/2023 05:57
critical
Cable Modem Reboot because of - HW or Power-On Reset
Is there anyone who can help with this? I check the service update and at the moment it says:
Looks like there’s still an issue with your connection
but there are no known issues in my post code. It said this the other day, then when the 24 hours were up it said it was fixed, but it's not, I can't seem to get a technician to come out until it says this issue isn't fixed after 24 hours!
Is there anyone who can help with this? I check the service update and at the moment it says:
Looks like there’s still an issue with your connection
but there are no known issues in my post code. It said this the other day, then when the 24 hours were up it said it was fixed, but it's not, I can't seem to get a technician to come out until it says this issue isn't fixed after 24 hours!
Thanks for reaching out to us. Apologies that you are having issues with the service in your area. If the service checker 👉Service Status is saying that the outage is now clear, please run the same test again with the Hub in router mode, and all third party Hubs removed and operating off the VM network name and post the results for us to see.
Thanks for reaching out to us. Apologies that you are having issues with the service in your area. If the service checker 👉 Service Status is saying that the outage is now clear, please run the same test again with the Hub in router mode, and all third party Hubs removed and operating off the VM network name and post the results for us to see.
When the graph appears all red like this, it'll either mean that your Hub has been offline for the entire 24 hour log, or your Hub is blocking CMTS ping request which is what's required in order to allow the site to speak with your Hub and present the data on the graph.
\n
We've checked the SamKnows data on our side for the past week and we aren't able to see any issues at all with your connection.
When the graph appears all red like this, it'll either mean that your Hub has been offline for the entire 24 hour log, or your Hub is blocking CMTS ping request which is what's required in order to allow the site to speak with your Hub and present the data on the graph.
\n
We've checked the SamKnows data on our side for the past week and we aren't able to see any issues at all with your connection.
We had and engineer come on Friday who replaced the blue box externally on the house and the connection into the house (the install was an old way of doing it, so now it is the new way?). The engineer had detected some issues when he connected his bit of kit, which were then almost gone when he tested it after the replacement box.
It was all good and we managed 3 days without it going off, then yesterday lunch time it went off and this morning it has just gone off again.
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
notice
REGISTRATION COMPLETE - Waiting for Operational status
02-01-2024 09:49:38
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:38
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
We had and engineer come on Friday who replaced the blue box externally on the house and the connection into the house (the install was an old way of doing it, so now it is the new way?). The engineer had detected some issues when he connected his bit of kit, which were then almost gone when he tested it after the replacement box.
It was all good and we managed 3 days without it going off, then yesterday lunch time it went off and this morning it has just gone off again.
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
notice
REGISTRATION COMPLETE - Waiting for Operational status
02-01-2024 09:49:38
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:38
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
We had and engineer come on Friday who replaced the blue box externally on the house and the connection into the house (the install was an old way of doing it, so now it is the new way?). The engineer had detected some issues when he connected his bit of kit, which were then almost gone when he tested it after the replacement box.
It was all good and we managed 3 days without it going off, then yesterday lunch time it went off and this morning it has just gone off again.
We had and engineer come on Friday who replaced the blue box externally on the house and the connection into the house (the install was an old way of doing it, so now it is the new way?). The engineer had detected some issues when he connected his bit of kit, which were then almost gone when he tested it after the replacement box.
It was all good and we managed 3 days without it going off, then yesterday lunch time it went off and this morning it has just gone off again.
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
notice
REGISTRATION COMPLETE - Waiting for Operational status
02-01-2024 09:49:38
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:38
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:48
notice
REGISTRATION COMPLETE - Waiting for Operational status
02-01-2024 09:49:38
warning
REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-01-2024 09:49:38
warning
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
You do need a tech as the upstream channels are low plus the downstream ones are getting towards the high side.
\n
I'll send you a PM now to book this in.
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