Constant daily internet drops for a month now

[mark1970]

For the past month or so out internet has been having several disconnections per day.  I have my hub in modem mode.  I have seen a few other posts regarding a similar issue and they were advised to set up a BQM so I did that yesterday.  I checked it tonight after work and am shocked with the results.  Also explains why I barely get half of my 1 gig download speed.  Will thios be a fault with the cabinet in the street and/or the line to my house?  I am loathed to ring up support as they are a nightmare to deal with.  Are there any other checks I can do before I ring them and painfully try explain that a "reboot" won't fix it?

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6486b7221f23e27057b5d3311c9005c9c8a3f2d-19-08-2024"><img alt="My Broadband Ping - Virgin Media MWright" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6486b7221f23e27057b5d3311c9005c9c8a3f2d-19-08-2024.png" /></a>

[mark1970]

I don't know why its not putting the graph image up??  This is a copy and paste of the graph image.

[mark1970]

This is the hub logs from last night after 3 outages one after another

Network Log

Time Priority Description
18-08-2024 21:19:01 notice GUI Login Status - Login Success from LAN interface
18-08-2024 21:12:19 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:08:17 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:03:45 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:01:08 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:20 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:20 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:16 notice REGISTRATION COMPLETE - Waiting for Operational status
18-08-2024 21:00:10 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:10 warning Dynamic Range Window violation
18-08-2024 21:00:10 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:10 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:10 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:10 warning Dynamic Range Window violation
18-08-2024 21:00:10 warning Dynamic Range Window violation
18-08-2024 21:00:04 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 21:00:01 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:59:59 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:59:56 notice Honoring MDD; IP provisioning mode = IPv4
18-08-2024 20:59:45 critical Cable Modem Reboot because of - HW or Power-On Reset
18-08-2024 20:59:45 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:57:34 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:55:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:55:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:55:24 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:55:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:54:54 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:54:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:54:24 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:54:20 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:54:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:49:15 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
18-08-2024 20:46:48 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Tom_W1]

Hi @mark1970 thanks for your post here in the Community although we're sorry to hear of your concerns raised here.

We have ran some checks and at the time of writing, all of the levels to your Hub are in perfect condition so there's nothing that should be causing any issues. 

How are things today for you, have things improved?

Many thanks

[mark1970]

I haven't had any drops actually for a couple of days.  But I am concerned about the BQM graphs, every day is solid red.

Also my download speeds are not anywhere near what they used to be using OVHCloud speed test.  My peak is 663, used to be 960+ minimum before.  Just worried theres water ingress into the connector in the cabinet connector or outside my home.

Will keep monitoring for the next few days.

Mark.

[Steven_L]

Thanks for coming back to us mark1970, I can see that you're currently in a private message conversation with one of my colleagues, so I will leave you in their very capable hands.

Kind Regards,

Steven_L

[mark1970]

So this is still a daily ongoing issue. Trying to send private messages via Ashleigh but it’s like platting fog. Getting nowhere. 
can I please have an engineer booked to come assess the feed to the house, I’m pretty sure there’s an issue with the tap in the street cabinet, the cable or the connection on the outside of the house. 
It’s that frustrating my contract is up for renewal and I’m thinking of going elsewhere despite being a cable customer for many years all the wa back to the Telewest days 😞

thanks

mark 

[Adduxi]

Firstly forget about customer loyalty.

Now for the BQM make sure you have the Hub set to respond to pings and that the WAN IP you are using is correct. 
Also post the power levels and network logs for comments.