Connect app not scanning

[Kpcst]

Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (hub3) numerous times.  Can anyone help with this?

Thank you 

[Kpcst]

Done this and still not working. The Wi-Fi router is plugged in to an ole telewest box could this be causing issues with the scan 

[Kpcst]

Yes both using latest software. The Wi-Fi box is plugged in to an old tele west box with the white cable. Is this causing the issue? Can I buy a wifi extender from virgin? Thank you 

[Martin_N]

Thank you for that information. No that wouldn't be causing the issue. Do you have another device you can try this app on?

^Martin

[Kpcst]

Have tried on another device still the same issue 

[Matthew_ML]

Sorry to hear this.

Try clearing the data within the Connect App. If you've recently had a new hub then it can also take a few days for the updates to reflect. Finally, you can also try a pin hole reset on the hub.

Also what phone are you using and what software is it on?