4 weeks ago
Hi
The connect app is not finding my hub 5 even though the iPad I am using to connect to it and do a hotspot check is right next to it. Please can someone advice.
regards Helen
Answered! Go to Answer
4 weeks ago
The Connect app does not connect directly to the VM Hubs.
It works via VM back office platform and there are a few things that can disrupt its operation :-
1) VPNs especially Apple Relay.
2) New installs / Recent Hub changes, it can take several days to a week to resume working.
For now manage the Hub 5 at : http://192.168.0.1/ use the Hub Password (i.e. not the Wi-Fi Password).
If you are unable to reach http://192.168.0.1/ disable VPNs / Apple Relay.
4 weeks ago
The Connect app does not connect directly to the VM Hubs.
It works via VM back office platform and there are a few things that can disrupt its operation :-
1) VPNs especially Apple Relay.
2) New installs / Recent Hub changes, it can take several days to a week to resume working.
For now manage the Hub 5 at : http://192.168.0.1/ use the Hub Password (i.e. not the Wi-Fi Password).
If you are unable to reach http://192.168.0.1/ disable VPNs / Apple Relay.
3 weeks ago
Thank you and I did manage to do that but every device came up as move closer to the hub so I am non the wiser about my signals in different rooms. I wanted to check the signal in my upstairs office as I will shortly be working from home. Please advice how I can do this and do I need Wi-Fi max ?
regards
Helen
3 weeks ago
I'd avoid the Wi-Fi Max / VM Pods.
Invest in a Wi-Fi / home network / Mesh that you can own and more important can configure and manage.
Consider where you need to have Wi-Fi coverage and how may network sockets are needed.
We have two levels and a dozen rooms, to cover this we have a VM Hub in Router mode + a pair of Wireless Access points. We also have network sockets in 4 rooms for VOIP, computers, printers, Sky Q etc.
If there is a change of Hub it take me minutes to set the Hub to the desired SSID / Password and the Wireless Access points don't need to be touched.
With VM Pods a change of Hub will result in days to weeks on the phone trying to get VM to accept the pods are not working and to find a person that will raise a finger to solve the problem.
3 weeks ago
Hi @howardhj100, thank you for your posts.
We're sorry to hear about the problem you're having 😔
Can you please check the Connect app has location permissions enabled?
You can do this by going through the following steps: Settings > Privacy > Location Services > Virgin Media Connect > Change to "While Using the App"
If they're enabled, please reboot the Hub, close down and re-open the Connect app and try again.
Regards,
Daniel
3 weeks ago
Thank you for your reply, I have done that and the app is still not finding my app, any further suggestions ?
regards Helen
3 weeks ago
Their is no app it never existed 👻
2 weeks ago
Hi @howardhj100, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel