Connect app not finding my hub5
Hi The connect app is not finding my hub 5 even though the iPad I am using to connect to it and do a hotspot check is right next to it. Please can someone advice. regards Helen
The Connect app does not connect directly to the VM Hubs.
It works via VM back office platform and there are a few things that can disrupt its operation :-
1) VPNs especially Apple Relay.
2) New installs / Recent Hub changes, it can take several days to a week to resume working.
For now manage the Hub 5 at : http://192.168.0.1/ use the Hub Password (i.e. not the Wi-Fi Password).
If you are unable to reach http://192.168.0.1/ disable VPNs / Apple Relay.
