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Connect app not detecting devices

Littlebear
Joining in

Thursday

Any idea why the connect app is not detecting my household devices? 

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2 REPLIES 2

John_GS
Forum Team
Forum Team

Thursday

Hi @Littlebear 

Thanks for posting and welcome to the community.

What is the app showing please? Can you send us a photo of it?

It could be something like having a VPN on your device with the app on causing it not to work.

Have you also got the WiFi bands split as well? 

Keep us posted.

John_GS
Forum Team


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jpeg1
Alessandro Volta

Thursday

The Connect app is broken. There are many reports on here of it not working. In particular if you have a Hub 4 it can stop the Hub working properly.

You can do everything that the Connect app does, and more reliably, by logging on to the Hub with your browser at 192.168.0.1. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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