Since getting the Hub 5 installed a couple of days ago, my Connect app can’t find my hub even though I’m connected to it and it is working.
I have a couple dead spots upstairs and also at the back of the house but I’m unable to confirm these with the app as it can’t even find the hub, so I don’t get the option to request pods/boosters. This is very frustrating as I’ve been having issues with my tv package not being activated yet either (this is being dealt with separately) but I feel like I’ve had nothing but problems since the whole set up has been installed.
there must be an easier way of requesting these pods surely, I’m on an ultimate volt bundle which entitles me to 3 free pods, however this benefit is useless without any way of actually requesting them!
can someone please contact me with regards to sending my free pods?
I have attached a screenshot showing the error I receive in the connect app. I have tried deleting the app and reinstalling it, I have rebooted the hub, this is the 3rd day now and it still cannot connect. The app is on iOS but have also downloaded on an android phone and it’s having the same issue.
I have screen recorded the issue but unable to post a video here so I have posted it here: https://imgur.com/a/ikGYESi
so that you can see the results I get every time I try to connect.
many thanks.
