Forum Discussion

SteveTu's avatar
SteveTu
On our wavelength
3 years ago
Solved

Connect App and Wifi Pods not connecting

Recently received a Hub 5. I can’t get the connect app to find the router, and also wifi pods won’t connect. The hub works and I have internet and wifi. Performed all usual troubleshooting: Hub: re...
Connect app
wifi pods
  • Client62's avatar
    Client62
    3 years ago

    When new VM Hub is delivered and activated it takes time (days to weeks) for the VM back office systems to update and to work again with the VM connect app.  For now manage the Hub 5 at http://192.168.0.1/

    Existing VM Pods for the previous Hub may need to be replaced or re-configured to work with a replacement Hub.

Client62's avatar
Client62
Alessandro Volta
3 years ago

When new VM Hub is delivered and activated it takes time (days to weeks) for the VM back office systems to update and to work again with the VM connect app.  For now manage the Hub 5 at http://192.168.0.1/

Existing VM Pods for the previous Hub may need to be replaced or re-configured to work with a replacement Hub.