After ringing / online chat / messaging / emailing : and writing a letter to Virgin, I find myself here for the first time.
I had easily received the worst service imaginable from Virgin since the start of December last year.
simply put they have LIED to me repeatedly and seeing as they NEVER get back to me to answer a simple questioning have cancelled my direct debit.
now I have late payment charges on my account.
THE FACTS….
virgin told me they were applying a £25 apology credit for my original complaint. This was NEVER applied to my account.
Virgin told me my booster pods weren’t compatible any longer and I needed new ones. Another lie!
Virgin told me they had requested new pods be sent out to my house. They NEVER came.
The engineer I had clearly put a new router in and told me my pods would reconnect. They NEVER did.
so for the entire month of December I had very poor internet in parts of my house.
All I ever asked Virgin to do was call me to speak and nobody ever calls and nobody replies to me.
Please please can someone contact me to resolve this total mess.
