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Cannot rename 5Ghz Network

olekskilganon
Joining in

Recently the broadband went out. I rang support and the script-monkey walked me through their prepared set of steps which included a full hard reset of the router - after which he checked with his supervisor and found that there was an outage in the area and he needn't have done any of it.

It came back eventually but after the hard reset I cannot rename the 5Ghz network - prior to the hard reset both the 2.4 and the 5 had the same name. I can rename the 2.4 but all of the text boxes for the 5 are permanently greyed out and it has a VMxxx name. Any ideas short of performing another hard reset and hoping for the best ?

 

2 REPLIES 2

jpeg1
Alessandro Volta

You need to disable Smart WiFi, because that locks out all the options. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Steven_L
Forum Team
Forum Team

Hello olekskilganon,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router and renaming the 5 Ghz network. Have you been able to get this resolved since you last posted? 

Kind Regards,

Steven_L