Cannot order a third wi-fi pod as my account says I have 3

[HARQ]

Hi

Around a year ago I returned the faulty Wifi Pod I had by giving it to the technician that was visiting regarding another fault. He said he would get a replacement pod sent out to me ASAP, but that either didn't happen or it never arrived. 

Ever since then, I've had only 2 Wifi Pods and no option to replace the one I returned as on my account it says I have 3. Not sure what to do to rectify this.

[cheri232]

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@HARQ wrote:

Hi

Around a year ago I returned the faulty Wifi Pod I had by giving it to the technician that was visiting regarding another fault. He said he would get a replacement pod sent out to me ASAP, but that either didn't happen or it never arrived.  my lowes life

Ever since then, I've had only 2 Wifi Pods and no option to replace the one I returned as on my account it says I have 3. Not sure what to do to rectify this.

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Hello,

I’m dealing with a similar issue! I returned a faulty WiFi Pod a while back, but it seems like the replacement never made it to me either. Now my account shows I still have three, even though I only have two. It’s frustrating not knowing how to get this sorted out. If anyone has advice on how to fix this, I'd appreciate it too!

Best regards,
cheri232

[Daniel_Et]

Hi @HARQ 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel