Cannot login to Connect App

Hey dickeverard Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Connect App you are facing. 😢

Please try the following:
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
 

If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).

Let us know how it goes. 🧾

Kind regards,
Ilyas.