Showing results for 
Search instead for 
Did you mean: 

Broke Hub 4 Help!

Just joined

Accidentally knocked and broke my Hub 4, desperately need internet for Exam marking so waiting days without is a massive problem. 
Is there any workaround? (Something I can go out and buy and set up now?)

Thanks in advance. 


Community elder

No, as the HUBs are based on VM's bespoke DOCSIS network.

What's 'broken'?


Home internet Plan B is usually enable the hotspot from your mobile phone
and if needed some buy more data until the VM Hub is replaced.

Very Insightful Person
Very Insightful Person

Nothing you can do but get it replaced by VM. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

sadly fell and dropped on the charging port which was pushed inside. There’s now a nice little rattle and no power whatsoever

That was the plan to degree also sadly a house of three kids and I think someone might die before the replacement greeter gets here 😂

Hi Lou1981x,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the hub 4. To confirm, have you had a replacement ordered already?