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Broadband / tv issues

Lindsey5
Joining in

broadband and tv showing ‘fault’ when I ran a service status but unable to progress beyond this point to repair - possibly because the broadband isn’t functioning. Whatever the reason, when I click on ‘fix the problem’ I just have the buffering loop rolling for hours on end without progressing to the option to a) fix b) access an engineer. Not sure what to do next. This problem has been rolling on for nearly a week. 

2 REPLIES 2

goslow
Alessandro Volta

Try the automated service status number 0800 561 0061 to check for any faults in your area. If there is an area fault, VM does not send out technicians to individual customers until the area fault has cleared.

Ashleigh_C
Forum Team
Forum Team

Hi there @Lindsey5 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I can see there are a few issues with the connection on our side that would require an engineer to take a look. I'll be happy to get this booked for you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.