Forum Discussion

GordM1's avatar
GordM1
Tuning in
2 years ago

Broadband problems

Hi .... having some problems hope you can advise, I spoke to vm via chat a few days ago and also sent the attachment to show some test results, I was then sent out a pod which would solve my problems...
GordM1's avatar
GordM1
Tuning in
2 years ago

Just did an experiment while my hub was rebooting, used my iPhone as a hotspot and the loading and running of my game was like lightening quick as it used to be using my broadband.

GordM1's avatar
GordM1
Tuning in
2 years ago

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Good evening GordM1 

    Thanks for coming back to the thread and uploading the BQM. 

    That looks fine, there's no issues showing or area outages and further checks show everything good as well.

    Is this only when gaming? It could potentially be a server issue if so.

    Best wishes.

    • GordM1's avatar
      GordM1
      Tuning in
      2 years ago

      If a server issue why would it work ok when I use my mobile as a hotspot?

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi GordM1, 

        Thanks for coming back to us in the community. Do you have any issues with the connection when you're not gaming?

        Is the issue affecting other devices too or is it only specifically when you're playing the game?

        Let us know so we can help further. 

        Thanks,