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Broadband not working in Plymouth area PL1

HARVEYBOY_95
Joining in

on ‎12-02-2024 20:19

Is there an outage in Plymouth?

6 REPLIES 6

mark199
On our wavelength

on ‎12-02-2024 20:29

Same for me but of course the app says no problems

Cardiffman282
Problem sorter

on ‎12-02-2024 20:32

Try calling 0800 561 0061 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Cardiffman282
Problem sorter
In response to mark199

on ‎12-02-2024 20:33

Actually Down Detector is pointing to a huge outage 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

mark199
On our wavelength
In response to Cardiffman282

on ‎12-02-2024 20:39

As always their app says the broadband is fine and tell you to perform a bunch of tasks that are a waste of time. Not surprised Virgin are the most complained about Broadband provider. I've never known any provider to have as many outages as Virgin.

HARVEYBOY_95
Joining in

on ‎12-02-2024 20:56

Working again.

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Daniel_Et
Forum Team
Forum Team
In response to HARVEYBOY_95

on ‎15-02-2024 14:13

Hi @HARVEYBOY_95 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're glad to hear your services got back up and running again.

For future reference, you can check your service status here or call the number provided by @Cardiffman282.

Regards,
Daniel

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