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Broadband not working in Plymouth area PL1

HARVEYBOY_95
Joining in

on ‎12-02-2024 20:19

Is there an outage in Plymouth?

6 REPLIES 6

mark199
On our wavelength

on ‎12-02-2024 20:29

Same for me but of course the app says no problems

Cardiffman282
Knows their stuff

on ‎12-02-2024 20:32

Try calling 0800 561 0061 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Cardiffman282
Knows their stuff
In response to mark199

on ‎12-02-2024 20:33

Actually Down Detector is pointing to a huge outage 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

mark199
On our wavelength
In response to Cardiffman282

on ‎12-02-2024 20:39

As always their app says the broadband is fine and tell you to perform a bunch of tasks that are a waste of time. Not surprised Virgin are the most complained about Broadband provider. I've never known any provider to have as many outages as Virgin.

HARVEYBOY_95
Joining in

on ‎12-02-2024 20:56

Working again.

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Daniel_Et
Forum Team
Forum Team
In response to HARVEYBOY_95

on ‎15-02-2024 14:13

Hi @HARVEYBOY_95 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're glad to hear your services got back up and running again.

For future reference, you can check your service status here or call the number provided by @Cardiffman282.

Regards,
Daniel

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