Broadband issue

[piertown]

Hi we have had WiFi issues. We had very poor speeds and in one room we had zero speed. We rang Virgin and an engineer was booked. When the confirmation email arrived they had also arranged for a WiFi booster to arrive the day after the engineer visit. When he came he said it was the router and fitted a V5 router and all was good. It upgraded us to 1gb as well. He told us to just put the WiFi booster in a cupboard and forget it. When it arrived the box said activate or risk having no service. We contacted the engineer and he said he would sort it out. So today we woke up to no WiFi but with the booster showing on the connect app as one of our devices but with an explanation mark on it. We have text the engineer but now getting no response. Have been holding for customer service but difficult as i am at work. Has anyone got advice.  
Thanks in advance 

[Carley_S]

Hi @piertown 

Welcome to the community forums. 

Sorry to hear you've been having issues with your WiFi since the pod arrived. 

When you had the new hub installed, did you cease to have any issues with the signal /speed in any of the rooms?

Does plugging in the pod into a mains socket bring your WiFi back online?