on 13-02-2024 11:30
My broadband is dropping out regularly.
There was some work on the network in the last few weeks, and the problems arose then.
I can reset the Wi-Fi in a few minutes, but this only provides a temporary fix.
When the system comes back up, Wi-Fi resumes, but the Virgin Box (Humax EOS1008R - V001) then shows an error code for connection to the Internet (CS9994, I think) and explains that not all features will work without this connection. This is undoubtedly true for apps like Netflix. Ironically, the Smart TV will pick up the Wi-Fi signal fine and show Netflix.
I have copied some router data pages but fallen foul of the maximum character limit. So only
I hope that some kind person can interpret them
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -0.7 | 40 | 256 qam | 25 |
2 | 203000000 | -0.5 | 40 | 256 qam | 9 |
3 | 211000000 | -0.5 | 40 | 256 qam | 10 |
4 | 219000000 | -0.5 | 40 | 256 qam | 11 |
5 | 227000000 | -0.5 | 40 | 256 qam | 12 |
6 | 235000000 | -0.5 | 40 | 256 qam | 13 |
7 | 243000000 | -0.7 | 40 | 256 qam | 14 |
8 | 251000000 | -0.7 | 40 | 256 qam | 15 |
9 | 259000000 | -0.7 | 40 | 256 qam | 16 |
10 | 267000000 | -0.5 | 40 | 256 qam | 17 |
11 | 275000000 | -0.5 | 40 | 256 qam | 18 |
12 | 283000000 | -0.7 | 40 | 256 qam | 19 |
13 | 291000000 | -0.7 | 40 | 256 qam | 20 |
14 | 299000000 | -0.7 | 40 | 256 qam | 21 |
15 | 307000000 | -0.7 | 40 | 256 qam | 22 |
16 | 315000000 | -0.7 | 40 | 256 qam | 23 |
17 | 323000000 | -0.7 | 40 | 256 qam | 24 |
18 | 339000000 | -0.5 | 40 | 256 qam | 26 |
19 | 347000000 | -0.9 | 40 | 256 qam | 27 |
20 | 355000000 | -1 | 40 | 256 qam | 28 |
21 | 363000000 | -1.2 | 40 | 256 qam | 29 |
22 | 371000000 | -1 | 40 | 256 qam | 30 |
23 | 379000000 | -1.4 | 40 | 256 qam | 31 |
24 | 387000000 | -1.5 | 40 | 256 qam | 32 |
Time Priority Description
13/02/2024 10:43:4 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/02/2024 10:41:42 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/02/2024 14:19:47 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/02/2024 01:54:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/02/2024 12:54:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2024 22:03:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2024 00:54:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/02/2024 17:26:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/01/2024 12:54:27 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/01/2024 09:23:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/01/2024 00:54:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/01/2024 19:19:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2024 05:20:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/01/2024 18:59:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Alan Speed
Answered! Go to Answer
on 13-02-2024 16:37
Just to clarify.... are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
It's sounding like it may just be wifi related but post up all the stats thus...
Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
on 13-02-2024 16:37
Just to clarify.... are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?
It's sounding like it may just be wifi related but post up all the stats thus...
Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
on 13-02-2024 16:40
Get a better wifi router with 1Gb ports and use hub in modem mode
on 14-02-2024 18:15
Thanks for replying John. I see you replied yesterday and I cannot figure out how I missed it till now. I did look yesterday.
The ethernet cable I have connects to my desktop Mac. When the Broadband drops I lose connection to the internet on my desktop as well as Wi-Fi connected iPads and TV. Virgin Engineers fitted a cable to link to the back of my new 360 box, but this has never worked. So it does not seem to be a Wi-Fi issue in the first instance anyway, it must be Network or Hub related. It is a Hub 3.0 model.
I cannot be very precise about the colour of the Hub light when the connection fails. It is usually off-white, as it is now. I will make a point of looking the next time it goes down. I recall it going green and flashing during start-up and also the Wi-Fi symbol and green arrows symbol lighting up green, but these shut down when the white light appears. I will try to find the link for the data pages and reply asap.
on 14-02-2024 18:25
Hi John,
I have been trying (and failing) to locate the link you put in a previous post to the Data Pages for Upstream, Downstream etc. Could you please post it for me then I can respond appropriately
Many Thanks
Alan
on 14-02-2024 18:28
John can you send me the link please? Thanks
on 14-02-2024 18:30
John could you send the internet link please. Thanks
on 14-02-2024 21:40
Not sure what "link" you mean ? This should work.....
_________
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT just click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
on 15-02-2024 10:04
Hi John,
Sorry for multiple posts last night, but the first went to the other replier and I was struggling to get it right.
Here's the Downstream pages. Others to follow
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -0.7 | 40 | 256 qam | 25 |
2 | 203000000 | -0.5 | 40 | 256 qam | 9 |
3 | 211000000 | -0.5 | 40 | 256 qam | 10 |
4 | 219000000 | -0.5 | 40 | 256 qam | 11 |
5 | 227000000 | -0.5 | 40 | 256 qam | 12 |
6 | 235000000 | -0.5 | 40 | 256 qam | 13 |
7 | 243000000 | -0.7 | 40 | 256 qam | 14 |
8 | 251000000 | -0.7 | 40 | 256 qam | 15 |
9 | 259000000 | -0.7 | 40 | 256 qam | 16 |
10 | 267000000 | -0.5 | 40 | 256 qam | 17 |
11 | 275000000 | -0.5 | 40 | 256 qam | 18 |
12 | 283000000 | -0.7 | 40 | 256 qam | 19 |
13 | 291000000 | -0.9 | 40 | 256 qam | 20 |
14 | 299000000 | -0.7 | 40 | 256 qam | 21 |
15 | 307000000 | -0.9 | 40 | 256 qam | 22 |
16 | 315000000 | -0.7 | 40 | 256 qam | 23 |
17 | 323000000 | -0.9 | 40 | 256 qam | 24 |
18 | 339000000 | -0.7 | 40 | 256 qam | 26 |
19 | 347000000 | -1 | 40 | 256 qam | 27 |
20 | 355000000 | -1.2 | 40 | 256 qam | 28 |
21 | 363000000 | -1.2 | 40 | 256 qam | 29 |
22 | 371000000 | -1.2 | 40 | 256 qam | 30 |
23 | 379000000 | -1.5 | 40 | 256 qam | 31 |
24 | 387000000 | -1.7 | 40 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 72 | 0 |
2 | Locked | 40.3 | 60 | 0 |
3 | Locked | 40.3 | 58 | 0 |
4 | Locked | 40.9 | 66 | 0 |
5 | Locked | 40.9 | 60 | 0 |
6 | Locked | 40.9 | 63 | 0 |
7 | Locked | 40.3 | 66 | 0 |
8 | Locked | 40.3 | 81 | 0 |
9 | Locked | 40.9 | 58 | 0 |
10 | Locked | 40.9 | 50 | 0 |
11 | Locked | 40.9 | 45 | 0 |
12 | Locked | 40.9 | 54 | 0 |
13 | Locked | 40.3 | 72 | 0 |
14 | Locked | 40.3 | 67 | 0 |
15 | Locked | 40.9 | 78 | 0 |
16 | Locked | 40.3 | 75 | 0 |
17 | Locked | 40.9 | 76 | 0 |
18 | Locked | 40.9 | 59 | 0 |
19 | Locked | 40.9 | 59 | 0 |
20 | Locked | 40.9 | 59 | 0 |
21 | Locked | 40.3 | 53 | 0 |
22 | Locked | 40.3 | 40 | 0 |
23 | Locked | 40.9 | 43 | 0 |
24 | Locked | 40.9 | 61 | 0 |
on 15-02-2024 10:05
Here's the Upstrea
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 36599973 | 40.3 | 5120 | 64 qam | 9 |
2 | 30100000 | 39.8 | 5120 | 64 qam | 10 |
3 | 49600010 | 41.3 | 5120 | 64 qam | 7 |
4 | 43100000 | 40.5 | 5120 | 64 qam | 8 |
5 | 23599932 | 39.5 | 5120 | 64 qam | 11 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 1 | 0 |