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Broadband drops out most days

Tuning in

Hi all

I'd be very grateful for a bit of guidance on this one if possible.

About two weeks ago, I noticed that the broadband dropped out.  After a few minutes it came back.

Pretty much every day since, it has done the same, although now it rarely comes back automatically.  However, every time it happens, if I re-boot the Hub, the service is immediately back again and stable until the following day.

It seems to happen in the mornings.

I wondered if this may indicate an issue with the Hub box itself?

Kind regards


Super solver

Check for local faults on 0800 561 0061 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Forum Team
Forum Team

Hi markfranklin,

Thanks for posting and sorry to hear you're having some connection issues.

I've had a look at things from our side and it looks like like a technician is needed. Before I can arrange this I'll need to confirm a few details with you.

I've popped you over a private message for this.